Contact

Questions about models, lead times, accessories, or an existing order? Reach out — we usually reply within 1–2 business days.

Contact details

Email: hello@simcart.com.au
Phone / WhatsApp: +61 421 210 821
Hours: Monday – Friday, 9:00am – 5:00pm AEST

Business details

Simpil Enterprises Pty Ltd t/a SimCart
ABN: 16 700 175 177
Based in Queensland, Australia

Orders & lead times

Bikes are built to order. Allow approximately 45 days from order confirmation to dispatch, then freight transit within Australia. We’ll send tracking once your bike is on the way.

Returns & warranty

For returns, damage in transit, or warranty questions, email us first with your order number and photos where relevant so we can give you the right next step. See our Refund policy and Shipping policy for full details.

Prefer chat? Use the WhatsApp button on the site — same number as above.